Question 1

How long does it take to build a website?

Accepted Answer

A typical website takes 2-4 weeks depending on complexity. Landing pages can be completed in 1-2 weeks, while e-commerce sites may take 4-6 weeks. We'll provide a detailed timeline during our initial consultation.

Question 2

Do you offer website hosting?

Accepted Answer

Yes, we provide reliable, high-performance hosting with 99.9% uptime, SSL certificates, daily backups, and ongoing security monitoring included in our maintenance packages.

Question 3

Will my website be mobile-friendly?

Accepted Answer

Absolutely! All our websites are fully responsive and optimised for mobile, tablet, and desktop devices. We test across multiple screen sizes to ensure a seamless experience for all visitors.

Question 4

Can I update the website myself?

Accepted Answer

Yes! We build websites with user-friendly content management systems that allow you to easily update text, images, and add new pages without any coding knowledge.

Question 5

Do you provide website maintenance?

Accepted Answer

Yes, we offer ongoing maintenance packages that include security updates, performance optimisation, content updates, and priority support to keep your site running smoothly.

Question 6

Which social media platforms do you manage?

Accepted Answer

We manage all major platforms including Instagram, Facebook, LinkedIn, Twitter/X, TikTok, and Pinterest. We'll recommend the best platforms based on your target audience and business goals.

Question 7

How many posts per week are included?

Accepted Answer

Our packages typically include 3-5 posts per week per platform, plus stories and engagement activities. We can customize the frequency based on your needs and budget.

Question 8

Do you create the content or do we need to provide it?

Accepted Answer

We handle everything! Our team creates professional graphics, writes compelling captions, and develops a content calendar. We'll also incorporate any photos, videos, or brand assets you provide.

Question 9

How do you measure social media success?

Accepted Answer

We track key metrics including engagement rate, follower growth, reach, website traffic, and conversions. You'll receive monthly reports with insights and recommendations.

Question 10

What is PPC advertising?

Accepted Answer

PPC (Pay-Per-Click) is a digital advertising model where you only pay when someone clicks on your ad. It's a cost-effective way to drive targeted traffic to your website through platforms like Google Ads and Facebook Ads.

Question 11

How much should I budget for PPC?

Accepted Answer

We recommend starting with a minimum of £500-£1000 per month in ad spend, plus management fees. The ideal budget depends on your industry, competition, and goals. We'll provide recommendations during our consultation.

Question 12

How quickly will I see results from PPC?

Accepted Answer

PPC can drive traffic immediately once campaigns go live. However, we typically recommend a 2-3 month period to optimize campaigns and achieve consistent, cost-effective results.

Question 13

Do you offer a free PPC audit?

Accepted Answer

Yes! We offer a complimentary audit of your existing PPC campaigns to identify opportunities for improvement and potential savings.

Question 14

What is AI automation?

Accepted Answer

AI automation uses artificial intelligence to handle repetitive tasks, customer interactions, and business processes. This includes AI chatbots, voice agents, email automation, and workflow optimisation.

Question 15

Can AI chatbots really replace human support?

Accepted Answer

AI chatbots handle routine inquiries 24/7, freeing your team for complex issues. They can answer FAQs, book appointments, and qualify leads. For complex queries, they seamlessly hand off to human agents.

Question 16

How much can AI automation save my business?

Accepted Answer

Businesses typically see 40-60% reduction in customer service costs and significant time savings. We'll analyze your specific processes to provide an ROI estimate.

Question 17

Is AI automation secure for my business data?

Accepted Answer

Yes, we implement enterprise-grade security measures including encryption, secure APIs, and compliance with GDPR and other data protection regulations.

Question 18

What is a Progressive Web App (PWA)?

Accepted Answer

A PWA is a web application that works like a native mobile app. Users can install it on their device, use it offline, and receive push notifications - all without going through an app store. It's faster and more cost-effective than building separate iOS and Android apps.

Question 19

How is a web app different from a mobile app?

Accepted Answer

Web apps run in a browser and can be installed without app stores, while native mobile apps require separate development for iOS and Android. PWAs offer the best of both worlds - app-like experiences with web simplicity and lower development costs.

Question 20

Can users install a PWA on their phone?

Accepted Answer

Yes! Users can add PWAs to their home screen directly from their browser. On Android, Chrome prompts installation automatically. On iPhone, users can tap 'Add to Home Screen' from Safari's share menu.

Question 21

Do PWAs work offline?

Accepted Answer

Yes, PWAs use service workers to cache content and functionality, allowing them to work without an internet connection. This is perfect for tools users need on-the-go or in areas with poor connectivity.

Question 22

How much does a custom web app cost?

Accepted Answer

Web app projects typically start from £3,500 for simpler applications like calculators or booking tools. More complex apps with user accounts, databases, and advanced features range from £5,000-£15,000+. We'll provide a detailed quote after understanding your requirements.

Question 23

What are your payment terms?

Accepted Answer

For projects, we typically require a 50% deposit to begin work, with the balance due upon completion. Monthly services are billed at the start of each month. We accept bank transfer, credit/debit cards, and PayPal.

Question 24

Do you offer payment plans?

Accepted Answer

Yes, for larger projects we can arrange flexible payment plans spread over 2-3 months. Contact us to discuss options that work for your budget.

Question 25

Are there any hidden fees?

Accepted Answer

No hidden fees ever. We provide detailed quotes upfront that include everything you need. Any additional work outside the original scope will be discussed and quoted before proceeding.

Question 26

Do you offer refunds?

Accepted Answer

We're committed to your satisfaction. If you're not happy with our work, we'll revise until you are. Our refund policy varies by service type and is outlined in our service agreement.

Question 27

How do I get started?

Accepted Answer

Simply book a free discovery call or fill out our contact form. We'll discuss your goals, recommend solutions, and provide a detailed proposal. There's no obligation and the consultation is completely free.

Question 28

What information do you need from me?

Accepted Answer

To get started, we'll need to understand your business goals, target audience, brand guidelines (if available), and any specific requirements. We'll guide you through the process with a detailed questionnaire.

Question 29

Do you work with businesses outside the UK?

Accepted Answer

Absolutely! While we're based in Kent, UK, we work with clients globally. We use video calls and collaborative tools to ensure smooth communication regardless of location.

Frequently Asked Questions

Web Design

Social Media

PPC Advertising

AI Automation

Web Apps

Pricing & Payments

Getting Started

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